Complaints Process

Last updated: October 2026

Diamondconnections Floor Coating wants every homeowner who reaches out to be treated fairly. If something goes wrong, we want to know. This page shows how to raise a concern and what to expect afterward. It is a general template and not legal advice.

What You Can Tell Us

You can contact us about:

• How a call or message with Diamondconnections Floor Coating went
• How your personal data was used or protected
• Anything on the site that looks wrong or confusing
• How a provider we referred you to behaved

If the Issue Is With a Provider

Providers in our network are independent companies. Each one handles its own quotes, prices, products, warranties and customer care. If you are unhappy with a floor coating job, start by raising it with the provider in writing. Keep a copy of everything you send.

Please let us know too. Your feedback helps keep our network honest, and providers who often fall short may be removed. Diamondconnections Floor Coating cannot settle contract disputes, handle warranty claims, refund a provider's charges or act on a provider's behalf.

How to Send a Complaint

Email contact@diamondconnections.living and include:

• Your name and contact details
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's company name, if you know it
• A short account of what happened and what outcome you would like

What Happens Next

We will confirm by email that we received your message, usually within a few business days. Then we will look into it. That may include talking with the provider. After that, we will tell you what we found and what we plan to do.

If You Are Still Unhappy

If our reply does not settle things, write back and ask for a second review. You may also contact your state attorney general, your state consumer protection office or your local Better Business Bureau. If the provider is a licensed contractor, your state licensing board may be able to help as well.

Contact

Email: contact@diamondconnections.living